Customer Care Representative

Are you an outgoing and personable who likes interacting with customers? Are you working for a difficult boss in a bad culture? Do you like a fast-paced environment where your co-workers take their work seriously, but not themselves? Do you have a knack for critical thinking and getting things done? Are you motivated by making sure the customer gets exactly what they need and when they need it? If so, this job may be for you!

Experience: At least 1 year of customer service experience

Salary: $41,600 annually plus benefits

Hours: Monday- Friday, 9am-5pm. March-July will have seasonal peaks and hours may slightly vary during this time, but it will be discussed in advance.

What this Job is in a Nutshell:

You’re going to be working with some great people in our customer care department to ensure that all our customers orders across our three brands are successfully completed and all questions are answered. Most (but not all) of the of our customer care is via phone, email, social media, and vendor portals. Additionally, customer care provides technical expertise and support to customers for product installation. We are a quickly growing company that is constantly evolving and improving our processes. This role is for someone who embraces change and loves to be a team player. Due to the seasonality of the position, the job will also require miscellaneous tasks to be completed during down time.

This Job Might Be Perfect for You if You Are:

Proactive 

Experienced with computers and technology

Good at building relationships with customers 

Have a keen attention to detail and can multi-task 

Good communicator

Quick thinker who is quick to problem-solve 

Like to work in a smaller, entrepreneurial environment where you have a say in how things are done or how to improve thing  

Work well within a team

Perks and Benefits:

2 weeks paid vacation (accrued), 5 PTO days, 6 paid holidays, and 2 floater holidays annually.

Health, dental, and vision insurance

 Life insurance

401k

 Profit sharing